Back in April, ride-hailing app Gett acquired “driver-friendly” ride-hailing app Juno, and the merger so far has been nothing short of messy. In June, drivers filed a federal class action lawsuit against the apps after Gett killed Juno’s equity program with drivers — an ownership incentive that had initially made many warm up to the new service. Now, Gett app has been pulled from app stores for users in the United States.
Previously under the acquisition, both Gett and Juno were functioning as separate apps in the United States. Yesterday, Gett briefly announced on Twitter it would now operate as “Juno by Gett,” encouraging people to “Download Juno and join the new family.” Some users in the US are now complaining that Gett was unclear that the original app was going to be killed off, and that the company gave little notice on when that was going to happen.
Many are also experiencing technical issues. One user on Twitter, when told Gett needed to be updated, was redirected to “app not available” in the App Store. Another Twitter user said Gett diverted her to Juno, prompting her to use her Gett login, which didn’t work. Juno’s response was that she had to sign up and create a new account. “You couldn’t have made this merger more difficult, could you?” she tweeted. “Your redirect to make it easy & force us to start from scratch?”
On top of what appears to be a broken transition system, Juno says in several tweets there are no plans to reinstate the $10 NYC flat fares users loved with Gett.
We are not aware of plans to implement a ride class similar to our Deal option. Please feel free to call 1844-586-6872 for Juno support
— Gett (@Gett) July 31, 2017
Gett currently services 100 cities worldwide, and its acquisition of Juno gives it further reach in the United States. But it seems the company is bumbling through the process. Juno billed itself as being driver-friendly, Gett offered deals that were rider-friendly, and this merger is getting rid of features that made both these apps great, while also, for some, making the transition incredibly frustrating.